Retail Team Member

Summary

With your love of working with people and desire to provide a great service, you’ll welcome our visitors to our shops answering any questions they have. At Charlecote Park we have two shops. The Servants Hall Shop stocks the souvenir, food, book, children's,

fashion and home ranges. The Avenue Plants Shop stocks our garden and outdoor lifestyle ranges and plants. Our team members work in both shops regularly alongside our dedicated volunteers.
Salary: £11.50 per hour.
Contract/duration: Permanent
Hours/working pattern/hours: This is an annualised contract, which means the bank of hours will be worked across 12 months, with pay split evenly between each month. Most weeks will be 2-3 days of work, but at peak times, this could be up to 5 days per week

and quiet times could be fewer. The day runs from 10:15am - 4:30/5pm (winter/summer opening hours). Weekend and holiday working is expected as these are our busiest days. Rotas are set with at least a months notice.
What it's like to work here

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.
What you'll be doing

As Retail Team Member you’ll offer customers help and shopping advice with their purchases. Other duties may include receiving, unpacking, and arranging deliveries, creating shop displays and working with other members of the team to keep the shop floor

area clean and organised. We have a well stocked plant offer so so plant care and watering is also part of our role come rain or shine! This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail.
Who we're looking for

We'd love to hear from you if you are:
customer focused with positive attitude
a team player, but also can work by yourself
well organised and adaptable
willing to learn new skills
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and

audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Tax free childcare scheme
Rental deposit loan scheme
Season ticket loan
Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
Flexible working whenever possible
Employee assistance programme
Free parking at most locations
Independent financial advice
Click here to find out more about the benefits we offer to support you.