Retention Specialist

Job Title: Retention Specialist
Location: Ashford
Job Type: Full time/permanent - Hybrid working 2 days in the office / 3 days at home (after initial training period of two weeks)
Hours of work: 08:30 - 17:00 Monday to Friday
Salary: £25,000 - £26,000 per annum

Do you have a flair for building strong relationships? Do you have a proven track record in managing diverse client portfolios and hosting engaging events? If so, this could be the role role you!

Key Responsibilities:

• Host and organise events to strengthen client relationships and promote the brand.
• Develop and nurture long-term relationships with clients, ensuring their needs are met and they receive exceptional service.
• Manage a diverse range of accounts, understanding each client's unique requirements and delivering tailored solutions.
• Proactively identify opportunities to enhance customer satisfaction and grow client accounts.
• Collaborate with cross-functional teams to ensure seamless service delivery and client success.

Skills/experience required:

• Proven experience in a similar client-facing role.
• Strong interpersonal and communication skills with the ability to build rapport easily.
• Confident with public speaking
• Ability to manage multiple clients and priorities effectively.
• Excellent problem-solving skills with a detail-oriented mindset.