Retentions Advisor

Are you passionate about customer service and confident in turning conversations into long-term relationships? We’re looking for Retentions Advisors to join a growing and dynamic home insurance company, helping us retain our valued customers by delivering outstanding support and tailored solutions.

What You’ll Be Doing as a Retentions Advisor:

• Taking inbound and outbound calls from existing customers considering cancelling or renewing their policy.
• Listening carefully to understand their concerns and providing solutions that suit their needs.
• Highlighting the value of staying with us, using your product knowledge and people skills.
• Handling objections with confidence and professionalism to retain business.
• Working to realistic retention targets, with excellent commission potential.

• Previous experience in a customer service, sales, or retention role (insurance background is a bonus!).
• A confident communicator with a natural ability to build rapport.
• Strong listening and problem-solving skills.
• A resilient, target-driven attitude with a focus on delivering great service.
• A positive, team-oriented mindset.

• Competitive basic salary + uncapped commission – your effort pays off!
• Full training and ongoing career support – we want you to grow with us.
• A supportive, inclusive team culture where your voice matters.
• Exciting company perks, incentives, and recognition schemes.