Retentions Advisor

Retentions Advisor

Location: Altrincham - Hybrid working
Salary: £26228k ote £40,000
Job Type: Full-time, PermanentAbout the Role

We're looking for a motivated and customer-focused Retentions Advisor to join our growing telecoms team. In this role, you'll be responsible for engaging with existing customers who are considering leaving and providing tailored solutions to keep them on board.

If you enjoy problem-solving, building relationships, and working in a fast-paced environment, this is a great opportunity to make a real impact.

Key Responsibilities of this Retentions role

Handle inbound and outbound calls with customers looking to cancel or renew services
Understand customer needs and concerns using effective questioning techniques
Promote suitable products, upgrades, and retention offers
Negotiate and overcome objections to retain customers
Accurately update customer records using CRM/ticketing systems
Meet and exceed retention, revenue, and quality targets
Deliver an excellent customer experience at every touchpoint

What We're Looking For

Previous experience in a retention, sales, or customer service role (telecoms preferred)
Strong communication and negotiation skills
Ability to manage objections and close effectively
Comfortable working with targets and KPIs
Experience with CRM
Positive attitude and a resilient mindset

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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