Returns Administrator

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

Join our team as a Returns Administrator and ignite your career!

An exciting opportunity has become available to join our Operational Team within After Sales as a Returns Administrator. This role involves providing essential administrative support to the After Sales team, particularly focusing on returns. The position requires effective communication across various business functions and stakeholders to maintain high service levels.

You'll be based in our stunning, modern office in Marlow, Buckinghamshire.

So why Join Us?

Exciting Benefits:

• Free on-site parking at the office
• A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted Milwaukee and Ryobi products
• Access to our TTi Benefits Hub which includes discounts with many high street retailers
• Support towards Eye Sight Tests for DSE use
• On-site 3rd party restaurant and coffee shop in our offices

Employee Wellbeing:

• Employee Assistance Programme with a confidential helpline available 24/7

Main Responsibilities:

• Providing administrative assistance to the After Sales returns team allowing them to remain responsive to customer needs
• Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes
• Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively
• Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels
• Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe
• Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service
• Carry out any additional tasks assigned by your line manager
• Being a point of contact for customers ensuring their journey leads to satisfaction during product enquiries, returns, or exchanges

Key requirements

• Previous experience in administrative roles, particularly in maintaining records and processing orders
• Proficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisation
• Strong attention to detail
• Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirable
• A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
• Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
• Strong data entry, typing and analytical skills
• Professional and empathic approach to resolving issues
• Competent in working with Excel, Word, and Outlook
• Experience working on CRM systems. Knowledge of SAP would be advantageous