Revenue Protection Officer

Contract: Permanent / 37.5 hours 

Hours: Monday to Friday, 09:00 - 17:30 (4 days in the office)

Salary range: £45,000 - 55,000

Location: Oldbury - Broadwell Road, Oldbury, West Midlands, B69 4DA

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Role Purpose

The Revenue Protection Officer is responsible for safeguarding the DPD’s revenue by ensuring that pricing structures, surcharges, and contractual terms are accurately applied, effectively communicated, and consistently aligned with agreed commercial strategies. Working cross-functionally with CRM, Commercial and Sales teams, the role ensures that revenue leakage is minimised and that all pricing actions support the delivery of the company’s revenue targets.  This role plays a critical part in ensuring that commercial decisions translate into realised revenue, by bridging operational execution and strategic pricing, the Revenue Protection Officer ensures that the business achieves its financial targets without erosion from avoidable errors or misalignment.

Key Accountabilities

Revenue Assurance & Protect

• Monitor and analyse pricing, surcharges, surcharge penetration rates, and billing data to identify risks to projected revenue.

• Ensure all price increases, surcharges, and commercial changes are correctly implemented and reflected in billing systems.

• Investigate and resolve discrepancies that may lead to revenue leakage.

• Develop controls and processes to prevent future revenue loss. 

Cross Functional Collaboration

• Partner closely with CRM teams to ensure accurate data management and pricing integrity within systems.

• Support Account Managers in understanding the revenue impact of pricing decisions and customer agreements.

• Work with Commercial and Sales teams to validate that proposed pricing strategies align with revenue targets and margin expectations.

• Collaborate with the CRM team to ensure consistent communication of pricing changes to customers.

Pricing Governance

• Review and validate pricing changes, ensuring compliance with internal policies and contractual agreements.

• Track and report on the financial impact of pricing decisions, including discounts, rebates, and surcharges.

• Ensure governance processes are followed for all non-standard pricing arrangements.

Reporting & Analysis

• Produce regular reporting on revenue performance, highlighting risks, variances, and opportunities.

• Provide insights into trends such as under-recovery of costs, missed surcharges, or incorrect pricing application.

• Support forecasting and budgeting processes by providing accurate revenue-related data.

Process Improvement 

• Highlight potential revenue sources not yet being billed

• Highlight risks of over-billing

• Identify inefficiencies in current pricing and billing processes and recommend improvements.

• Support the implementation of system enhancements to improve pricing accuracy and revenue tracking.

• Drive standardisation of pricing practices across the business.

Key Relationships

Internal: CEO Executive Team, Commercial – Sales – CRM - Customer, Finance, Billing and invoicing teams.

External: Strategic Accounts, Key Account and SME Customers, Third-Party Partners and Carriers, Auditors, Legal and compliance.

Experience & Capability

• Experience in revenue assurance, pricing analysis, or commercial finance within a logistics, transport, or similar operational environment.

• Strong analytical skills with the ability to interpret complex data sets and identify revenue risks.

• High attention to detail with a proactive approach to problem-solving.

• Excellent stakeholder management skills, with the ability to influence across multiple departments.

• Strong understanding of CRM systems and billing platforms.

• Advanced Excel skills: experience with data visualisation tools is desirable.

• Commercial awareness with a clear understanding of how pricing impacts revenue and profitability.

Personal Attributes

• Commercially Driven: Focused on protecting and enhancing revenue performance.

• Collaborative: Builds strong relationships across teams to ensure alignment and accountability.

• Detail-Oriented: Maintains accuracy in all aspects of pricing and revenue tracking.

• Proactive: Anticipates risks and acts early to mitigate revenue loss.

• Resilient: Able to challenge constructively and uphold governance standards.

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.