Revenue Team Leader

Employer: Waverley Borough Council

Salary: Salary range £41,267 to £44,387 per annum (pay award pending)

Location: Surrey - with hybrid working

Contract: Permanent

Working Pattern: Full Time

Hours: 37 hours per week.

DBS Check: Yes

Closing Date: 17/07/2025 at 09:00

Reference: DFD/25/317910

Vacancy Description

At Waverley Borough Council, we’re proud to be an ambitious, forward-thinking local authority, and we’re on the lookout for a Revenue Team Leader to guide and support our dedicated Revenue team. This is your opportunity to lead a high-performing, customer-centred service that really makes a difference to local people and businesses.

About the Role

You’ll be responsible for leading a team of officers handling Council Tax, Business Rates, and BID (Business Improvement Districts). You'll manage complex cases, support and coach team members, improve processes, and ensure accurate, efficient billing and collections.

You'll play a central role in maintaining our excellent service standards and helping residents understand and manage their payments. You’ll also lead on team performance, support business continuity planning, and represent the team in internal and external meetings.

Who We’re Looking For

• Experience managing and supporting a team, with a collaborative and empowering approach
• Strong working knowledge of Council Tax and Business Rates legislation and procedures
• Excellent communication and people skills, with the ability to support customers, even in difficult situations
• Great attention to detail, a high level of numeracy, and the ability to manage competing demands
• Confidence with IT systems, particularly Microsoft Excel and Word (experience with Civica Open Revenues is a bonus)
• A professional, solution-focused mindset and a passion for delivering customer-first services
• Ideally, you’ll hold (or be working towards) an IRRV Technician or Level 3 Certificate in Revenues and Benefits

This post is a full time role. However, all applications will be considered.

Why Join Us?

In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme.

You can find out more about working at Waverley and our benefits by clicking here

Location

Based at The Burys in the picturesque town of Godalming, with flexibility to work remotely part of the week with the time in the office agreed with The Revenue and Benefit Manager.

If you’re ready to take the next step in your career and want to be part of a progressive, caring local authority - we’d love to hear from you.

For an informal discussion about the post, please contact Nicky Harvey, Revenue and Benefit Manager.

We do not accept CVs without a completed application form. Strictly no agencies please.

Closing date for applications: 9:00am on the 17th July 2025

Interview date: 30th July 2025