Revenues Assistant – 1 Month Contract

Summary

Responsibilities

• Execute tasks related to the administration of Council Tax and Business Rates.
  


• Manage Direct Debits by setting up, amending, cancelling, and monitoring them in line with BACS procedures.
  


• Update and maintain customer records using the Revenues systems.
  


• Allocate and reconcile payments accurately to the appropriate accounts and financial years.
  


• Handle incoming documents by scanning, indexing, and managing them through electronic document management systems.
  


• Address customer inquiries via telephone, email, and written correspondence.
  


• Generate and manipulate reports using databases and spreadsheet applications.
  


• Assist in testing system updates and maintain comprehensive system documentation.
  


• Oversee system outputs and support printing and distribution processes.
  


• Compile statistical and performance data for management reporting.
  


• Process purchase orders and invoices related to the service.
  


• Collaborate with software suppliers, IT teams, and internal stakeholders to resolve system issues.
  

Essential

• Experience in a busy office or administrative setting.
  


• Proficient IT skills and confidence in using computerised systems.
  


• Strong knowledge of Microsoft Office, particularly Excel.
  


• Experience with databases and electronic records.
  


• Excellent customer service and communication abilities.
  


• Understanding of data protection and confidentiality principles.
  


• Keen attention to detail and accuracy.
  


• Capability to manage and manipulate data effectively.
  


• GCSE Maths and English (Grade C/4 or above) or equivalent.
  

Desirable

• Experience in a Revenues & Benefits environment.
  


• Familiarity with Council Tax and Business Rates processes.
  


• Experience in processing Direct Debits and BACS transactions.
  


• Ability to produce reports from business systems and databases.
  


• NVQ Level 2 in Business Administration or equivalent.
  


• Welsh language skills.
  

What's on Offer?

• £17.14 per hour
  


• 1 Month Contract
  


• Location: Deeside, Flintshire
  


• Bi-weekly Pay
  


• Opportunity to gain experience within a Local Authority Revenues Service
  


• A varied role that combines administration, customer service, data management, and financial processing