Rate: Umbrella: £29.84 per hour
Term: 91 days initially
Hours per day: 7.25
Location: Hybrid
We are seeking an experienced Revenues Processing Officer to support the delivery of an efficient and accurate Council Tax service. The successful candidate will be responsible for processing Council Tax accounts, determining liability, assessing discounts and exemptions, and maintaining accurate records in accordance with legislation, council policies and service standards.
This role is suitable for an experienced local authority revenues professional who can quickly become operational and manage a high-volume caseload with minimal supervision.
Council Tax Administration
- Process changes of occupancy, ownership and liability.
- Create, amend and close Council Tax accounts.
- Assess and process discounts, exemptions, disregards and reductions.
- Issue revised bills, notices and statutory correspondence.
- Maintain accurate account records and ensure data integrity.
- Verify information received from residents, landlords, managing agents and internal departments.
Account Maintenance
- Investigate and process changes affecting Council Tax liability.
- Review and update customer records using information received from various sources.
- Identify discrepancies and take appropriate action to ensure account accuracy.
- Maintain compliance with relevant legislation and council procedures.
Correspondence and Casework
- Handle written enquiries received by email, online forms and correspondence.
- Investigate and resolve account queries within agreed service standards.
- Draft clear, accurate and professional written responses.
- Deal with complex casework requiring interpretation of legislation and council policy.
Recovery and Collection Support
- Undertake account reviews and process recovery-related transactions.
- Prepare accounts for recovery action in accordance with council procedures.
- Process account amendments arising from recovery activities.
- Support the efficient collection of Council Tax through prompt and accurate processing.
Performance and Quality
- Achieve individual productivity and accuracy targets.
- Ensure all work is completed within agreed timescales.
- Adhere to service procedures, legislation and quality standards.
- Identify opportunities for service improvement and process efficiencies.
- Assist with quality checking and audit requirements where required.
Benefits
We believe employee benefits should go beyond just a free drink
or fruit bowl. What’s more, we believe you should get to choose perks
that suit your lifestyle. That’s why we’ve partnered up with the
global benefits and rewards provider Perkbox, to offer something for
all of our people.
Here’s what you can look forward to:
Perks Hub
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees,
breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
Wellness Hub
- Easy to follow videos for everything from yoga exercises, to
strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all
your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a
qualified counsellor
Celebration Hub
Working with us means you're always part of Team BSS - celebrate
and recognise fellow contractors, whether they're across the desk or
across the world
Company polls where everybody can vote for the winners
Culture Hub
- A single place to find company updates, photos, benefits
information and lots more!
- Stay in the loop with what’s happening by accessing Culture
hub anywhere, at any time
Pre-Compliance Checks for Successful Applicants:
At BSS, we uphold the highest standards of screening and trust
for every role. Successful applicants will undergo a comprehensive
pre-compliance process in line with the Baseline Personnel Security
Standard (BPSS). This includes:
- Identity Verification: Confirming
the authenticity of your identity documents.
- Employment History
Checks: Reviewing your occupation history for the past
3-5 years (depending on client requirement).
- Right to Work
Verification: Ensuring you have the legal
right to work in the UK.
- Unspent Conviction Check: Conducting a Basic DBS
Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy
work collaboration, aligning with best practices used in government
and public sectors. While primarily standard in these sectors, our
adoption of pre-compliance checks across all roles reflects our
commitment to maintaining the highest standards of integrity and trust
in our recruitment process.
Equal Opportunities
Business Smart Solutions are a Recruitment Agency - We hire
talented and passionate people from a variety of backgrounds because
we want our global worker base to represent the wide diversity of our
clients. If you’re excited about a role but your past experience
doesn’t align perfectly with every bullet point listed in the job
description, we still encourage you to apply. If you're passionate
about working for a role in local government and share our company
values, we encourage you to apply.
BSS is proud to be an equal opportunity employer. We do not
discriminate in hiring or any employment decision based on race,
color, religion, national origin, age, sex (including pregnancy,
childbirth, or related medical conditions), marital status, ancestry,
physical or mental disability, genetic information, veteran status,
gender identity or expression, sexual orientation, or other applicable
legally protected characteristic. BSS considers qualified applicants
with criminal histories, consistent with applicable UK law. If you
need assistance or an accommodation made due to a disability, please
let your recruiter know.
Armed Forces Covenant
We endeavour in our business dealings to uphold the key
principles of the Armed Forces Covenant, which are:
- No member of the Armed Forces Community should
face disadvantage in the provision of public and commercial
services compared to any other citizen
- In some circumstances special treatment may be
appropriate especially for the injured or bereaved.
Salary :
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