Risk Assurance Associate| S1 | CT Controls | Glasgow, Milton Keynes, London, Bradford or Belfast | I

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

CT Controls is looking for a Risk Assurance Associate primarily based out of Glasgow but we’ll also consider locating the role in Belfast, Bradford, Milton Keynes and London.

As a Risk Assurance Associate, you will complete testing on a wide range of controls.

You will be part of Santander's first line of defence in mitigating risk and improving customer outcomes and experience.

You’ll be part of a close-knit team focusing on celebrating our great customer outcomes along with highlighting areas for improvement both for our customers and the bank.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Identifying opportunities for improvements within our processes to positively impact customer experience and customer outcomes.
• Managing risk, considering the wider impact when identifying issues, for both the customer and the company.
• Providing subject matter expertise on Servicing processes and regulations
• Communicating professionally both verbally and in writing, using clear, concise language using the Simple, Personal and Fair guidelines.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Knowledge and experience of servicing processes and procedures within Corporate and Commercial Bank (Preferred)
• Knowledge of the regulatory environment in which Santander operates (Preferred)
• Previous experience of working within a control framework being able to understand the application and principles of regulatory rules and guidelines (Preferred)
• Confident communicator with the ability to interact professionally with colleagues at all levels. (Required)
• Attention to detail with the ability to interpret information and requirements, applying a methodical thought process, to provide an appropriate practical solution. (Required)

Languages

• English (Required)

Hard Skills

• Risk identification, assessment and management. (Preferred)
• Process review and continuous improvement. (Preferred)
• Producing clear, concise written communications. (Preferred)
• Knowledge of customer servicing processes and procedures (Preferred)

Soft Skills

• Confident communicator, able to build positive relationships and adapt style to different   audiences. (Preferred)
• Great attention to detail and a methodical approach to problem solving. (Preferred)
• Ability to work collaboratively and influence others positively. (Preferred)
• Well organised, with the ability to manage competing priorities. (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£25,000.00 - £37,500.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s). 

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

PERMANENT ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms or by TSB and choose to apply for this Santander vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility -  Candidate Guidance.

If you want to know more about the opportunity:

Please contact: Louise Barker - [email protected]

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