Risk & Performance Manager

RISK AND PERFORMANCE MANAGER

POSITION : Risk and Performance Manager

LOCATION : Commutable from Birmingham, Kidderminster, Coventry , Worcester, Leicester, Stratford, Stafford, Telford

SALARY AND BENEFITS : £43,080 , excellent pension (13% employer / 5% employee) generous holidays

THE ROLE : This is an exciting opportunity to join our Public Sector client in a newly created role for a Risk and Performance Manager in relation to the management and assurance of Hard FM services across a large and varied estate.

This is a hybrid role that will involve working in the office 3 days. Candidates also need to be aware that there will be occasional travel with a small number of nights away being likely each month.

YOU WILL BE RESPONSIBLE FOR :

The Risk and Performance Manager will work with the Estates Teams and industry partners to identify service delivery risks, and to implement and coordinate assurance activities.
Leading on the coordination of all performance related activities, providing information and advice on all aspects of industry partner performance, including the Quarterly Performance Report.
Monitoring trends in performance and where industry partner performance is less than satisfactory and supporting stakeholders to address poor performance, including monitoring progress against rectification plans. The Risk and Performance Manager will work with the Hard FM industry partners and Estates Teams to monitor customer satisfaction.
The Risk and Performance Manager will act as the focal point on all Hard FM assurance matters. The postholder is responsible for the provision of advice to Estates Teams on the interpretation and implementation of Practitioner Guide Estate Management 02 (EM02).
Working with the Estates Teams and Industry partners on the development of the annual joint assurance programme, coordinating all associated activity and analysing the outcomes of the programme.

YOU MUST HAVE THE FOLLOWING :

Previous experience managing performance , risk and the assurance of major service delivery contracts in an Estates / Hard Facilities Management arena
Experience of analysing and interpreting complex reports to produce clear briefing material to enable effective decision making
High level communication skills to enable engagement with a wide range of stakeholders
Membership of the Institute of Risk Management (IRM) , or the Chartered Institute of Internal Auditors or a similar relevant professional body would be desirable

To find out more about the Risk and Performance Manager role please contact Steve Ball on the number provided. A full job spec is available.

RISK AND PERFORMANCE MANAGER

FACILITIES

HARD FM

ESTATE MANAGEMENT

PROPERTY
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