RLO - Medway

Resident Liaison Officer (RLO) Medway, Kent (with travel across Kent, must have a driving licence)
£20.00 per hour (Temporary) OR £31,000 per annum (Permanent)
Immediate Start Available

We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a leading Social Housing Contractor delivering roofing and Solar PV installation programmes across Medway and the wider Kent region.

This is an excellent opportunity to join a growing team on a long-term programme of works, with both temporary and permanent opportunities available for the right candidate.

Key Responsibilities
Act as the main point of contact between residents and the site team throughout the duration of roofing and Solar PV works.

Build and maintain positive relationships with tenants, leaseholders and client representatives.

Carry out resident consultations prior to works commencing.

Arrange appointments and access to properties where required.

Keep residents informed of programme dates, progress updates and any changes to scheduled works.

Handle resident queries, concerns and complaints professionally and efficiently.

Produce and distribute resident communication materials, including letters and newsletters.

Conduct satisfaction surveys and gather customer feedback.

Work closely with Site Managers and Contract Managers to ensure a high level of customer service is maintained throughout the project.

Maintain accurate records and reports using internal systems.

Candidate Requirements
Previous experience working as a Resident Liaison Officer within Social Housing, Planned Maintenance or Retrofit programmes.

Experience working on roofing, external refurbishment, decarbonisation, retrofit or Solar PV projects would be highly advantageous.

Excellent communication and customer service skills.

Strong organisational and administration skills.

Ability to manage challenging situations and resolve complaints effectively.

Full UK Driving Licence and willingness to travel across Kent.

IT literate with experience using Microsoft Office packages.

What's on Offer
Immediate start available.

Temporary (£20.00 per hour) or Permanent (£31,000 per annum) employment options.

Opportunity to work with a reputable Social Housing Contractor.

Long-term programme of roofing and Solar PV works.

Supportive team environment and opportunities for career progression.

If you are an experienced Resident Liaison Officer looking for your next opportunity, we'd like to hear from you
Only candidates based in UK and eligible to work in UK are allowed