Roaming Operations Coordinator - Reading & Oxford

Location: Across sites in Reading and Oxford

A leading flexible workspace provider is seeking a reliable and people-focused Roaming Operations Assistant to support multiple centres across the Thames Valley. Ideal for someone with experience in customer service, admin, or operations who enjoys variety and autonomy in their day-to-day.

Key Responsibilities:

Customer Experience

• Greet visitors and clients professionally and warmly
• Support viewings, move-ins, and day-to-day enquiries
• Maintain high standards across shared spaces and meeting rooms
• Build strong customer relationships and identify upselling opportunities

• Carry out regular H&S and compliance checks (e.g., iAuditor inspections)
• Manage incident reporting and accident log (incl. RIDDOR compliance)
• Ensure emergency procedures and evacuation plans are in place and up to date
• Supervise contractors and ensure safe working practices
• Report building issues and follow through on remedial actions
• Support billing accuracy and general centre administration

• Travel between centres in Reading and Oxfordshire
• Flexibly assist based on centre needs and complete checklists
• Perform duties as directed by Centre Executives

• Experience in customer service, operations, or facilities support
• GCSEs in English & Maths (grade C or above or equivalent)
• Strong communicator with a proactive, organised approach
• Comfortable using Microsoft 365 (Outlook, Word, Excel)
• Full UK driving licence and own vehicle
• Willingness to complete First Aid, Fire Marshal, and compliance training

• Personable and professional
• Calm under pressure and flexible
• Detail-oriented and safety-conscious
• Team player with a hands-on attitude

• £28,500 salary + full-time permanent contract
• 33 days holiday (incl. bank holidays)
• Discounted private medical cover
• Life assurance & income protection
• Pension scheme, cycle to work & wellbeing support
• Enhanced parental leave
• Training support and professional development