Rota Coordinator

Position: Rota Coordinator
Duration: Permanent, full time 
Location: On site. Working from home is possible but it must not exceed time spent in the office, other than in exceptional circumstances.

Hours: Full-time, 37.5 hours a week

Line Manager: Head of Volunteer Management

Key Responsibilities

The Rota Coordinator: 

• Welcomes and onboards new volunteers, allocating shifts that reflect their shift preferences 
  

• Ensures all appointments are effectively covered and works closely with the Visitor Support team to achieve this 

• Stands down volunteers when cover that has been booked in advance is no longer needed

• Takes the preferences of visitors into account when cover shifts are booked —  e.g., ensures that a male volunteer has not been booked to see someone who cannot see a man 

• Ensures cover volunteers can meet the needs of the shift, e.g. that an assessment trained volunteer covers where initial assessment appointments are booked in 

• Helps build a ‘cover bank’ of volunteers they can call on a short notice

• Tactfully reminds volunteers of their commitment to our visitors — where necessary 

• Works (indirectly) with software developers to improve the volunteer database 

• Records and updates important information about our volunteers, treating information about their personal lives with sensitivity and respect 

• Flags to supervising volunteers and the Head of Volunteer Management if a volunteer has frequent absences / cancellations or if they appear in need additional support 

• Puts people on leave of absence, after consulting Visitor Support, and follows up with them about return dates 

•  Liaises closely with Volunteer Recruitment and Training, who will give them the names and numbers of new volunteers and their shift preferences and organise refresher training for volunteers returning from leave of absence 

Attributes and skills  

• Strong commitment to and good understanding of TLP’s mission and values 


• Excellent attention to detail
  


• Excellent IT skills
  


• Excellent oral and written communication skills 


• A good memory — for names, faces and shift patterns 


• Excellent organisational and administrative skills 


• Recent experience as a TLP volunteer or good insight into volunteer roles* 


• Proactivity and problem solving and the ability to prioritise 


• The ability to stay calm under pressure 


• Excellent interpersonal skills, both face-to-face and on the phone, and a positive attitude 


• Flexible


• Reliable  

* Rota Coordinators who don’t have experience as volunteers are required to shadow prep programme modules 

Compensation

Salary: £30,157 (Subject to a scheduled review and anticipated increase in April 2026)

Benefits:

• 3% employer contribution towards pension


• 25 days annual leave, with one extra day’s annual leave for each full year of service up to five years


• Access to Medicash health benefits and critical illness cover after three months of employment


• Employee Assistance Programme

Application 

Please submit a cover letter (no more than one page of A4) and CV by 12pm on 30 January 2026. If you wish to discuss this role further, please contact Caroline Passmore: [email protected]