RSOTF Team Member

A Pret Team Member or Team Member Star works as part of a team in a Pret shop.

They are responsible for creating an efficient & welcoming
environment engaging and “wowing” our customers and producing great
quality Pret food.

Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.

Key responsibilities

• To maintain good relationships with all of the shop’s team.


• To take on jobs to balance workload across team.


• To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)


• To work together to ensure the FOH and Kitchen and delivery business is the best it can be.


• To have a good knowledge of Pret standards in all areas of the shop.


• To understand the importance of the Hot Chef and Barista roles and
  have completed the training in these areas, as outlined in the TM
  training plan.


• TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.

Right Pret People 

• Act as an ambassador to the local community, engaging with customers and promoting Pret’s values.


• Participate when required in community events and initiatives to build positive relationships with residents and businesses.


• Take on jobs to balance workload across the team.


• Work together to ensure the shop and kitchen is the best it can be.


• Be an “Ace in Place” within your shop team, acting as a role model to other TMs by demonstrating good Pret knowledge.

Shop Profitability 

• Complete and pass all TM and TM* training in a timely manner.


• Adhere to financial standards on tills.


• Consistently have high performance while maintaining good MTS quality.

Growing Sales 

• Drive sales growth through active involvement in any local initiatives, opportunities, and community events.


• Support the execution of successful launches.


• Ensure sufficient stocks of barista-prepared drink ingredients, packaging, and small equipment.


• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.


• Use promotional waste to sample and recognize customers with appropriate volume of drinks via Joy of Pret.

Delicious Food & Drink: 6 Key Points of Production

• A knowledgeable and fully coffee maker who promotes the importance of coffee quality and standards.


• Create delicious food according to Pret standards in an efficient, safe environment.


• Always follow the Steps of Production.


• Ensure stock is rotated and used according to standards