RTA Claims Paralegal

We are evolving and embracing new opportunities across all areas of our business, with customers at the heart of everything we do. By joining our Legal Services team, you'll work where empathy meets expertise. Our dedicated and diverse team supports clients through some of life's toughest moments. You'll experience a fast-paced, collaborative environment, with comprehensive training and tools to set you up for success.

We're currently recruiting for an RTA Litigation Claims Handler based at our Leeds office. This role can be offered on a permanent or fixed-term contract.

Reporting to the Dispute Resolution Team Leader, you will manage a mixed caseload of litigated and non-litigated RTA claimant cases, handling them from inception through to conclusion.

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  Delivering excellent customer service and providing accurate legal advice in line with our policies and procedures.
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  Working towards individual and team targets while meeting service level agreements.
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  Maintaining a professional approach that reflects the values and ethos of the Legal Services department.
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  Supporting the strategic development of the department by promoting high standards and enhancing client experience through continuous improvement.

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  Previous experience handling OIC and Fast Track RTA claims, ideally within personal injury, insurance, or law firm environments.
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  A working knowledge of the OIC and MOJ Pre-Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous.
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  Strong client engagement skills.
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  Comfortable working towards targets.
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  Able to perform well under pressure with excellent attention to detail.

We value our colleagues and offer a range of benefits designed to support your lifestyle:

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  9% employer pension contributions
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  50% off home, motor and pet insurance plus free travel insurance and breakdown cover
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  Optional health and dental insurance
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  Electric vehicle lease scheme offering tax efficiencies
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  Generous holiday allowance
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  Share purchase scheme
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  Employee discounts and cashback offers
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  Plus many more perks

Our hybrid working model offers flexibility, blending office and remote working. Typically, colleagues spend at least two days per week in the office, depending on role and team requirements.

Additional Information: CRA Legal follow strict best practice recruitment guidelines monitored by the Recruitment and Employment Confederation (REC). Please note our advertisements use salary levels purely as a guide. However we are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.

This RTA Claims Paralegal vacancy is very popular with the local legal community, so please apply quickly to ensure your application is considered. As part of our candidate registration and care process we at CRA Legal aim to respond to all successful applications within 2 working days.