S24 Technician

Midlands Truck and Van are the approved Mercedes-Benz commercial vehicle dealership representing the West Midlands & Shropshire areas. We are proud to offer New Van & New Truck Sales, Used Van & Used Truck sales and Aftersales solutions including 24hr servicing and parts availability. We are located at Birmingham, Coventry & Wolverhampton.

Midlands Truck & Van is an approved Mercedes-Benz Franchised Commercial Vehicle Dealer with dedicated locations in Birmingham, Boston, Coventry, Dunstable, Milton  Keynes, Peterborough, Wellingborough and Wolverhampton.

We are proud to offer New Van and New Truck Sales, Used Van and Used Truck sales and Aftersales solutions including 24hr servicing and parts availability.

We are currently recruiting for a S24H Technician to join our team at our Dunstable branch.

As a S24h Breakdown Technician, you will be the first point of contact for customers experiencing vehicle breakdowns. Your primary responsibility is to provide rapid, professional roadside assistance and repairs for Mercedes-Benz commercial vehicles, ensuring minimal downtime and exceptional customer service. You will also handle warranty-related repairs in compliance with manufacturer’s standards.

Accountabilities:

• Respond promptly to emergency breakdown calls, providing on-site diagnostics and repairs.


• Ensure all repairs meet Mercedes-Benz standards for safety and quality.


• Perform warranty repairs in accordance with Mercedes-Benz guidelines, ensuring accurate documentation and adherence to manufacturer policies.


• Communicate effectively with customers, offering clear explanations of issues and solutions.


• Maintain accurate records of work completed, parts used, and time spent.


• Liaise with the workshop team for complex repairs requiring further attention.


• Operate and maintain company-provided service vehicle and equipment.


• Adhere to health, safety, and environmental regulations at all times.


• Participate in ongoing technical training and certification programs.


• Working in the workshop when not on call

Essentials:

• NVQ Level 3 (or equivalent) in Light and Heavy Vehicle Maintenance and Repair


• Proven experience in commercial vehicle diagnostics and repair


• Strong knowledge of Mercedes-Benz systems and technology


• Knowledge of Mercedes-Benz systems and processes


• Valid IVR qualification


• Full UK driving license (HGV license preferred)


• Ability to work independently under pressure


• Familiarity with workshop operations and terminology

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

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A NOTE FOR RECRUITMENT AGENCIES:

Midland Truck and Van and all group companies do not accept speculative CVs. Any unsolicited CVs received will be treated as the property of Midland Truck and Van and your Terms & Conditions associated with the use of  CVs will be considered null and void.

We have an experienced Talent Acquisition Team in place who are ready and willing to work with you, but do not send CVs unless explicitly requested by the Talent Acquisition Team in respect of a specific vacancy. Unsolicited CVs sent in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered a “free gift”,  removing all liability for fees and will in no way establish any prior claim by your company to representation of that candidate. Submission of unsolicited CVs to us by your company will be deemed acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

Req ID: 1514