Safer Communities Officer

Safer Communities Officer (Grade 9)

Department: Safer Communities
Directorate: Housing and Environment
Location: Perceval House, Ealing, W5 (Hybrid - 3 days office / 2 days home)
Contract: 3 months (initial)
Hours: 35 hours per week
Rates:

£23.05 per hour PAYE
£30.71 per hour Umbrella

Reporting to: Safer Communities Team Leader

About the Role

We are seeking an experienced Safer Communities Officer to support the delivery of proactive and reactive initiatives aimed at tackling nuisance, anti-social behaviour, crime and disorder across the borough.
Working within an area-based, multi-disciplinary cluster, you will play a key role in reassuring communities, improving resident satisfaction and delivering effective enforcement and prevention activity in partnership with internal teams and external agencies.
This post is subject to safer recruitment practices and a satisfactory CRB/DBS check, due to work involving children and/or vulnerable adults.

Key Responsibilities

Support the Safer Communities Team Leader in planning, coordinating and delivering Safer Communities initiatives.
Work collaboratively within an area-based multi-disciplinary cluster to identify and resolve complex community safety issues.
Lead and contribute to projects, promotional activities and partnership initiatives addressing anti-social behaviour, nuisance, crime and disorder.
Manage complaints and complex casework, proactively identifying legal and non-legal remedies.
Gather, analyse and compile high-quality evidence, including witness statements, in line with civil procedural rules.
Prepare court-ready case files and liaise with Legal Services to progress enforcement action.
Attend court and present cases as a council witness when required.
Build and maintain effective working relationships with council services, police, partner agencies, elected members, residents and businesses.
Maintain accurate and up-to-date records on council systems.
Ensure all work complies with council policies, professional standards, data protection, human rights, equalities and health & safety legislation.

Essential Knowledge, Skills & Experience

Proven operational knowledge of delivering complex enforcement work under the Anti-Social Behaviour, Crime and Policing Act 2014.
A good understanding of the Housing Act 1985, including the management of secure tenancies.
A good understanding of the Homelessness Code of Guidance for Local Authorities.
Experience applying structured problem-solving techniques to complex and sensitive cases.
Excellent analytical and investigative skills, with the ability to assess evidence in line with civil procedural rules.
Proven experience of preparing complex legal casework and attending court to present cases.
Experience influencing partners and stakeholders to deliver joined-up services for local communities.
Strong operational knowledge of housing, anti-social behaviour, crime prevention and community safety.
Experience working with vulnerable individuals and challenging customers in a professional and positive manner.
Excellent written and verbal communication skills, including experience representing the council at public meetings and delivering presentations.
Strong organisational skills, with the ability to prioritise competing demands and meet tight deadlines.
Ability to work flexibly, including attending meetings or incidents outside normal office hours when required.

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