Job Description - Sage 200 Support Consultant
Sage 200 Support Consultant in UK | K3 Capital Group Plc Search Search These jobs were popular with other job seekers Service Desk Team Lead GoFibre Broadband Limited Edinburgh (EH3) From £45,000 to £50,000 per annum 1 day ago IT Service Desk Analyst - Intune & Device Deployment Intelligent Talent Solutions Ltd Glasgow (G2), G2 From £27,000 to £30,000 per annum 8% bonus, 7% company pension, medica 3 weeks ago IT Field Service Engineer Sanderson Recruitment Glasgow (G1), G1 £24600 - £27700 per annum + Car allowance + Fuel card 1 day ago Junior DevOps Engineer Sparta Global Limited Edinburgh (EH1) Up to £25000 per annum + OTE 30K + Benefits 4 weeks ago Dynamics 365 Architect Bright Purple Resourcing Edinburgh (EH1), EH1 Up to £90,000 2 weeks ago Application Support Engineer Sanderson Recruitment Glasgow (G1), G1 £28000 - £30000 per annum 3 weeks ago Customer Care Specialist Blue Arrow Warriston, Edinburgh (EH3), EH3 5DA Up to £27042.44 per annum 1 week ago Office Administrator ABLE BRIDGE RECRUITMENT LIMITED Glenrothes (KY6) From £28,000 to £30,000 per annum 1 month ago Service Coordinator Brand Partnership Group Orchard Brae, Edinburgh (EH4), EH4 £26,600 - £27,500 per annum 1 month ago Sky Field Sales Executive - Full Training Provided Uniquely Ayr (KA6) £25,000 per annum OTE £40,000, Uncapped Commission 1 month ago Service Desk Team Lead GoFibre Broadband Limited Edinburgh (EH3) From £45,000 to £50,000 per annum 1 day ago IT Service Desk Analyst - Intune & Device Deployment Intelligent Talent Solutions Ltd Glasgow (G2), G2 From £27,000 to £30,000 per annum 8% bonus, 7% company pension, medica 3 weeks ago IT Field Service Engineer Sanderson Recruitment Glasgow (G1), G1 £24600 - £27700 per annum + Car allowance + Fuel card 1 day ago Junior DevOps Engineer Sparta Global Limited Edinburgh (EH1) Up to £25000 per annum + OTE 30K + Benefits 4 weeks ago Dynamics 365 Architect Bright Purple Resourcing Edinburgh (EH1), EH1 Up to £90,000 2 weeks ago Application Support Engineer Sanderson Recruitment Glasgow (G1), G1 £28000 - £30000 per annum 3 weeks ago Customer Care Specialist Blue Arrow Warriston, Edinburgh (EH3), EH3 5DA Up to £27042.44 per annum 1 week ago Office Administrator ABLE BRIDGE RECRUITMENT LIMITED Glenrothes (KY6) From £28,000 to £30,000 per annum 1 month ago Service Coordinator Brand Partnership Group Orchard Brae, Edinburgh (EH4), EH4 £26,600 - £27,500 per annum 1 month ago Sky Field Sales Executive - Full Training Provided Uniquely Ayr (KA6) £25,000 per annum OTE £40,000, Uncapped Commission 1 month ago Sage 200 Support Consultant K3 Capital Group Plc View Profile UK; London; Birmingham; Manchester; Glasgow; Liverpool; Leeds; Edinburgh; Bristol; Cardiff; Nottingham Permanent Published: 1 day ago Competitive Sage 200 Support Consultant K3 Capital Group Plc Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. The Ideal Candidate Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should ideally have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required. #Pinnacle #K3CapitalGroup In Short Industry Business & Management Founded 2007 Location Locations across the UK, Asia and the Caribbean Company size 1000 - 4999 Who are K3 K3 Capital Group, is a
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