Sale Support Assistant

Sales Support Assistant
Fareham
Permanent
£28,000 - £30,000

Do you have experience in dealing with customers as a first point of contact and supporting with the sales order process? If so, we are seeking a detail-oriented and proactive Sales Support Assistant to work closely alongside a Sales Director. You will be working in a small, local office team for a large international business.

Liaising with the Italian sales office you will be dealing directly with customers and internal teams including logistics and warehousing to deliver an exceptional service to clients.

The ideal candidate will possess strong organisational and communication skills, with solid computer literacy with ability to learn new software. This position is suitable for an individual who is eager to contribute to a fast-paced, professional environment.

DUE TO LOCATION, YOU WILL BE REQUIRED TO DRIVE AND HAVE OWN TRANSPORT – Parking is free!

Key Responsibilities

Sales Operations Support

Oversee daily sales support activities, including order processing, quotations, and contract administration
Ensure accuracy and timeliness of sales documentation and reporting
Maintain and improve CRM systems and sales databases
Management of stock and engagement with 3PL partners
Process Improvement

Identify inefficiencies and implement streamlined sales processes
Develop and document standard operating procedures (SOPs)
Collaborate with sales leadership and colleagues to enhance workflows
Customer & Stakeholder Support

Act as escalation point for customer queries and issues
Ensure high levels of customer satisfaction and service delivery
Liaise with internal departments (e.g., finance, logistics, marketing)
Systems & Tools Management

Manage CRM systems
Ensure data integrity
Support implementation of new sales tools and technologies
Key Performance Indicators (KPIs)
Sales process efficiency and turnaround times

Accuracy of sales data and reporting
Customer satisfaction scores
CRM adoption and data quality

Skills & Experience Essential

Proven experience in sales support, sales operations, or similar role
Experience with CRM systems
Excellent organisational and multitasking abilities
Strong analytical and problem-solving skills
Advanced proficiency in Microsoft Excel and reporting tools
Detail-oriented with high accuracy
Strong communication and interpersonal skills
Proactive and solution-focused mindset
Ability to work under pressure and meet deadlines
Collaborative team player with leadership capability
Working Hours
Monday to Friday 8.30am /9am – 5pm
Only candidates based in UK and eligible to work in UK are allowed