Sales Account Manager

Sales Account Manager
Location: Stafford | Department: Sales | Full Time
Salary: Circa £35,000 per annum + bonus

An exciting opportunity has arisen for a Sales Account Manager to join a well-established and growing business that supplies high-quality packaging and consumables to the healthcare sector. This is a relationship-focused role, ideal for someone who enjoys building client trust, spotting commercial opportunities, and playing a key role in long-term account growth and retention.

The successful candidate will join a friendly, collaborative Sales Team and take ownership of a portfolio of existing clients. If you're confident on the phone, passionate about delivering excellent customer service, and looking for a role with strong career potential — this could be the perfect fit.

About the Role

As Sales Account Manager, you'll be the go-to contact for a range of long-standing customers. Your goal will be to ensure every client receives outstanding support while also identifying ways to add value and drive additional revenue through upselling and cross-selling. You'll handle inbound enquiries, conduct outbound check-ins, and make sure every account is managed with care, efficiency, and professionalism.

What We’re Looking For

We’re seeking someone who thrives on customer engagement and is motivated by both service and results. Ideal candidates will have:

• Experience in a customer-facing, sales, or account management role
• Excellent communication and relationship-building skills
• Confidence in managing a varied portfolio of clients
• A proactive, organised, and commercially aware approach
• A collaborative, team-focused mindset with a positive attitude
• An interest in healthcare, pharmacy, or medical supply sectors (preferred but not essential)

Key Responsibilities

• Build and nurture strong relationships with a portfolio of existing clients
• Handle enquiries with a solutions-oriented and professional approach
• Understand client needs and identify upselling or cross-selling opportunities
• Monitor buying patterns to encourage growth and retention
• Resolve customer issues efficiently to maintain satisfaction and loyalty
• Collaborate with internal teams to ensure a seamless client experience
• Keep accurate and up-to-date records of client interactions via CRM

What’s on Offer

This is a fantastic opportunity to join a stable and supportive organisation with a people-first culture and a strong presence in the healthcare supply industry.

Benefits include:

• Competitive salary circa £35,000 per annum, plus performance-related bonus
• Profit-sharing growth scheme
• Private healthcare
• Free lunch provided daily
• A positive, inclusive, and growth-focused working environment
• Clear opportunities for professional development and progression