Sales Account Manager

Role: Sales Account Manager

Location: Watford (hybrid 3 days office/2 days home after training period)

Salary: £24,800 DOE + bonus + benefits

Term: Permanent

Hours: 37 per week (Mon-Fri 8am-4.30pm/8.30am-5pm or 9am-5.30pm)

This is an exciting opportunity for an experienced contact centre Account Manager to join my Watford based client. Giving their customers the best experience possible. Making outbound calls to check on stock levels and advise on new products with customers.

Do you have experience working in a contact centre team who speak to existing customers?

Do you strive for customer excellence?

The team actively manages sales and compliance for a number of customers through inbound and outbound calls. Key to the team's success will be the ability to achieve targets in a profitable way. Supporting Customer Operations team when necessary to ensure optimum levels of service are delivered.

Role Responsibilities for the Sales Account Manager:

• To build relationships, actively promote and influence positive changes to customers.

• Maximise customer contact time by making effective outbound contacts, in-line with outlet contact strategy, through effective diary management and time planning.

• Demonstrate a good understanding of both multiple and customer environments to effectively advise retailers on matters of sales growth, brand promotion, merchandising, stock management & adherence to mandatory regulations.
• Demonstrate effective customer communication in a blended approach to working with other departments.
• Resolve customer issues as and when raised, taking ownership to gain resolutions if required.
• To review, utilise and update data records held in CRM systems.
• Provide targeted inbound and outbound support to other operational activities, initiatives and projects as required.
• Where necessary, refer issues to relevant internal/external departments using correct escalation procedures.
• Act as an ambassador for the company.

Please follow the link to apply for this Sales Account Manager role based in Watford.