Sales Account Manager (SaaS) – Fleet/ Hybrid

Sales Account Manager (SaaS) – Fleet/ Hybrid

£45,000 to £50,000 basic + commission | OTE up to £80,000

An established software and technology business looking to add an experienced Sales Account Manager to its growing team. This is a relationship focused role where you’ll manage a portfolio of customers, helping them get the most from their software investment while driving satisfaction, retention and account growth. You’ll act as a trusted point of contact, understanding each customer’s business, solving challenges and identifying opportunities to add further value.

What you’ll be doing:

• Building strong, long-term relationships with customers

• Acting as the main point of contact and trusted advisor across your accounts

• Running regular customer reviews and identifying any risks or opportunities

• Supporting customer onboarding and ongoing adoption of software solutions

• Identifying opportunities for upselling and cross selling

• Working closely with Sales, Support, Consultancy, Project Management and Development teams

• Monitoring customer satisfaction, retention and overall account health

• Gathering customer feedback and helping improve the overall customer experience

• Maintaining accurate CRM records and account plans

Person Fit:

• Experience in, Sales Account Management /Customer Success or a similar client facing role

• Ideally experience within ERP, SaaS, business software or the wider technology sector

• Strong relationship building and stakeholder management skills

• Commercial awareness with the ability to identify account growth opportunities

• A proactive and organised approach to managing multiple customers

• Strong problem solving skills and the ability to understand customer business challenges

• Experience with CRM platforms such as Salesforce, HubSpot or Zoho would be beneficial

• Previous exposure to ERP implementations, project management, business development or SME customers would be advantageous

If you’re an experienced Sales Account Manager or Customer Success Management professional with a background in software, ERP or technology and enjoy developing long term customer relationships, we’d be keen to hear from you
Only candidates based in UK and eligible to work in UK are allowed