Sales Admin - Ironmongery

Ironmongery Sales Coordinator

Salary: £30,000 Basic + Commission
Working Hours: Mon - Friday 40 hours a week,

Hybrid working potential for the right candidate

The Opportunity

We are looking for an experienced Ironmonger or someone with a strong background in architectural ironmongery to join an established and growing business, taking responsibility for the day-to-day management of its online ironmongery operation.

This is a varied role combining technical knowledge, sales administration, customer service and order management. You will play a key role in ensuring the online shop is kept up to date, customer enquiries are managed effectively and orders are processed and delivered efficiently.

The ideal candidate will have previous experience within the ironmongery or fire door industry, with the technical understanding to interpret floor plans, understand door specifications and identify the correct ironmongery requirements on a door-by-door basis.

You will act as an important point of contact for customers, keeping them informed throughout the ordering and delivery process, while also identifying opportunities to generate additional sales and grow the online business.

This is an excellent opportunity for someone with an ironmongery background who enjoys a combination of technical work, sales and customer interaction.

Key Responsibilities

Online Shop & Sales Administration

Managing and maintaining the company's online ironmongery shop.
Ensuring product listings, descriptions, specifications and pricing are accurate and regularly updated.
Processing incoming customer orders and online enquiries.
Managing order confirmations, stock availability and delivery schedules.
Ensuring orders are processed accurately and efficiently.
Identifying opportunities to improve the online customer experience and increase sales.
Technical Ironmongery & Fire Door Knowledge
Using your knowledge of architectural ironmongery to assist customers with product selection.
Interpreting floor plans, door schedules and technical drawings.
Understanding fire door requirements and the importance of selecting suitable, compatible ironmongery.
Reviewing individual door specifications and identifying the required products on a door-by-door basis.
Assisting customers with technical product queries and providing appropriate solutions.
Understanding relevant fire door hardware requirements and product specifications.

Customer & Order Management

Acting as a key point of contact for customers throughout the order process.
Keeping clients updated on order progress, lead times and delivery schedules.
Coordinating with suppliers to ensure products are available and delivered on time.
Managing customer queries and resolving any order or delivery issues.
Building strong relationships with existing customers and encouraging repeat business.
Sales & Business Development
Handling incoming sales enquiries and converting opportunities into orders.
Identifying opportunities to upsell additional products and generate repeat business.
Developing relationships with contractors, installers, builders and other industry professionals.
Supporting the continued growth and development of the online ironmongery business.What We're Looking For

Previous experience within architectural ironmongery, ideally as a qualified or experienced ironmonger.
A good understanding of fire door ironmongery and associated products.
Ability to read and interpret floor plans, door schedules and technical drawings.
Understanding of door-by-door ironmongery specifications.
Previous experience in sales administration, order processing or customer service.
Strong organisational skills and attention to detail.
Confident communicating with customers and suppliers.
Comfortable working with online ordering systems and maintaining product information.
A commercially minded approach with an interest in sales and business growth.
Someone who can work independently and take ownership of their responsibilities.Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application
Only candidates based in UK and eligible to work in UK are allowed