Sales Administrator

Are you wanting to join a dynamic team as a Sales Administrator?

This role is crucial for managing a portfolio of accounts, focusing on retention and growth of pre-selected product ranges. You will be an integral part of the sales administration team, ensuring all tasks are up-to-date and providing essential support to both our internal team and customers.

• Provide back office technical and commercial support to Key Account Managers and Regional Sales colleagues
• Coordinate customer projects and product requirements from enquiry to delivery
• Address simple technical queries from customers or installers
• Support the development of concepts by liaising with the Factory and sales colleagues
• Communicate effectively with factories and external suppliers to meet customer requirements
• Act as the first point of contact for new customers, assisting them in product selection and converting enquiries into sales
• Develop and maintain a strong product knowledge
• Ensure 100% customer satisfaction through effective management of assigned clients
• Provide logistics information, track orders, and manage freight costs
• Produce and follow up on quotations
• Maintain and update CRM and other systems
• Occasionally visit suppliers and customers and make arrangements for trade shows

• A technical degree is preferred, or a commercial degree with technical experience
• Proven experience in a similar technical internal sales role
• Strong project management skills and commercial acumen
• Familiarity with the market and the specification/tender process is advantageous
• Proficient in IT and CRM systems
• Excellent communication skills, capable of handling complex customer queries and explaining technical concepts clearly
• Ability to work under pressure, prioritise tasks, and manage a high workload
• Proactive, self-motivated, and sales-driven, with effective customer service skills

• Competitive salary and performance incentives
• Opportunities for professional growth and development
• Supportive team environment
• Participation in industry events and trade shows

To apply for this Sales Administrator position, please submit your CV detailing your relevant experience and why you are interested in this role.