Sales Administrator

• Bury St. Edmunds - Office Based
• Full-time, Permanent
• Salary: To be discussed at application

Our client is seeking a dedicated Sales Administrator to join their team at their UK Head Office. This role involves managing sales order entries, providing customer support, and maintaining high levels of organisational effectiveness, communication, and safety.

• Manage sales order entries within agreed timeframes and provide timely order confirmations to customers.
• Handle telephone answering and transferring across all departments.
• Process delivery notes within agreed timelines for all accounts under the specified division.
• Provide weekly updates to customers on outstanding order reports and pallet shipment sheets in an agreed format.
• Support the sales team with customer queries, including delivery discrepancies and lead-time queries.
• Assist the sales team with quote templates and preparation as requested.
• Update vulnerable order reports on a weekly basis.
• Attend regular team meetings and one-on-one review meetings with the manager to enhance communications and address training and development needs.
• Provide timely feedback to the sales manager on any customer and supplier issues.
• Manage day-to-day supply chain issues to meet agreed customer service levels, involving liaising with customers and suppliers.
• Maintain the CRM system and keep account details up to date.

• High attention to detail and ability to follow instructions.
• Professional verbal and written communication skills.
• GCSE Maths & English, Grade C or above.
• Previous administration experience is essential.
• Proficiency in Excel and Word.
• Experience with Salesforce is desirable, though training can be provided.
• Willingness to learn and adapt to new systems and processes.

• 20 days holiday pro rata.
• Office-based role with standard working hours from Monday to Friday, 9am to 5pm.
• Opportunities for personal development and training.

To apply for the Sales Administrator position, please submit your CV to