Sales Administrator

Our client is looking for an experienced and commercially aware Administrator for a Quotation & Customer Account Executive role to join their dynamic and fast-paced sales support team. This is a fantastic opportunity for a self-motivated individual to take ownership of the customer quotation process while supporting wider sales operations in a B2B environment.

Key Responsibilities:

• Create and deliver accurate and timely customer quotations, ensuring completeness of all required information
• Liaise with suppliers to obtain pricing on special order items
• Review incoming quote requests, validating details and ensuring all necessary information is provided
• Communicate with customers via phone, email, and various media platforms
• Collaborate with the External Sales team to manage quotation workflows and timelines
• Provide clear, up-to-date pricing and product information
• Deliver outstanding customer service, handling inquiries and concerns professionally and efficiently
• Analyse customer data and support calculation of sales spreadsheets for quotations
• Monitor and report on SLA and KPI performance metrics
• Assist in process improvement initiatives related to quoting and customer experience
• Support the broader sales team with order processing and absence cover
• Maintain and update customer sales pricing as needed
• Attend team meetings to review departmental KPIs and performance
• Remain commercially aware of market trends, competitors, and customer needs
• Represent the IWS group companies in the market as required

Experience & Skills Required:

• Significant experience in customer account management, ideally within a B2B setting
• Strong experience in quoting or customer service roles
• Technologically astute with experience using CRM and ERP systems
• Excellent numerical skills and advanced proficiency in Microsoft Excel
• Strong written and verbal communication abilities
• Proven problem-solving skills and initiative
• Highly organised with the ability to prioritise and influence results
• Knowledge of the industry or reseller/dealer channel model is advantageous
• Ability to identify and act on upsell and cross-sell opportunities

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.