Sales Administrator

Sales Administrator
Location: Wickford, Essex - Must live locally
Job Type: Full-time, Permanent
Driving Licence: Must have

Salary - £30,000 - £35,000

Are you a proactive and organised administrator with a background in customer service? Do you thrive in fast-paced environments and enjoy being a key part of a small, close-knit team? We’re seeking a Sales Administrator to join our dynamic and friendly office, supporting the sales department and helping to drive success through outstanding organisation and communication.

About the Role

You’ll be responsible for supporting day-to-day operations within the sales team, handling customer enquiries, processing orders, and coordinating administrative tasks. This is a hands-on role where multitasking, accuracy, and excellent communication are key.

Key Responsibilities

• Order Processing: Accurately process sales orders using internal systems (e.g., SAGE or similar ERP).
• Quote Preparation: Generate quotes and sales orders to meet agreed deadlines.
• Customer Interaction: Manage incoming calls and emails, build strong customer relationships, and resolve enquiries efficiently.
• Record Management: Maintain accurate customer records and ensure documentation is well organised.
• Administrative Support: Manage inboxes, provide scheduling support, and assist with general admin tasks to keep the sales process running smoothly.
• Reporting: Assist in tracking and reporting sales metrics using spreadsheets and CRM tools.
• Problem Solving: Proactively resolve issues relating to orders or customer needs with a positive and solution-focused approach.
• Collaboration: Work closely with colleagues across departments to ensure seamless communication and service delivery.

What We’re Looking For

• Office-Based Experience: 2+ years of experience in an administrative or customer service role in an office environment.
• Organisation & Multitasking: Confident juggling multiple tasks in a busy, high-pressure setting.
• Communication Skills: Clear and professional written and verbal communication is essential.
• IT Skills: Confident using Microsoft Office, CRM systems, and preferably ERP systems like SAGE, SAP, or Oracle.
• Local Candidate: Due to location and potential travel, a valid driver’s licence and access to transport is required.
• Team Player: Comfortable working in a small, collaborative team.

Desirable (Not Essential)

• Experience with SAGE or similar ERP software
• Prior use of a CRM system for managing customer data

What We Offer

• Full training and support, including technical product knowledge
• A supportive and friendly working environment
• Opportunities to grow and take ownership of your role

If you’re highly organised, thrive in a varied role, and enjoy working closely with customers and internal teams, we’d love to hear from you.