Sales Administrator

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking a Sales Administrator to join their Customer Service team. This is an exciting opportunity to play a key role in supporting the Specification and Key Accounts Sales Team across multiple group companies.

Salary is between £27,000 to £28,000 depending on experience. Hours of work will be between the hours of 9:00am to 5:00pm, Monday to Friday – 37.5 hours per week. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays - Holiday increases with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

As the Sales Administrator, your key responsibilities include:

• Act as primary contact for Key Account Managers, Specification Managers, and their customers (including contractors) on all active projects
• Review stock positions, update ETAs, and provide timely feedback on project order status
• Coordinate product quoting, ordering, allocation, and shipping across all group companies
• Liaise regularly with internal departments: Customer Service Advisors, ASMs, Administration, Supply Chain, Procurement, and the Bespoke Stock team
• Work with the Bespoke Stock team to coordinate reworks for non-standard items and ensure readiness for dispatch in line with project schedules
• Liaise with the Commercial team to confirm and document special pricing for bespoke items and projects
• Prepare accurate and timely quotes using Excel, Sage, and in-house systems
• Record and track the outcome of quotes, updating internal systems with project wins
• Analyse and report on quote-to-order ratios for the Specification team, Regional Sales Managers, and Sales Directors
• Provide overflow support to the wider Customer Service team as needed

As the Sales Administrator, you will have:

• Exceptional attention to detail with a methodical and organised approach to managing data, quotes and schedules
• The ability to work proactively, meet tight deadlines, and anticipate project requirements
• Strong communication and interpersonal skills, able to liaise confidently across departments and with external stakeholders
• A positive, can-do attitude with initiative and problem-solving ability
• Self-motivation and the ability to work independently while being a strong team player