Sales Administrator

JOB TITLE: Sales Administrator

JOB TYPE: Permanent

LOCATION: Brackley, Northamptonshire

TYPE: Office-Based

HOURS: 40 hours per week

REPORTING TO: Financial Controller

ABOUT US

Neighborly (yes, without the “u”) began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector.

Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.

Our Brands:

• Pimlico Plumbers
• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Greensleeves Lawn Care

Brand Info:

Dream Doors Ltd is a highly respected, award‑winning market leader in kitchen makeovers and refurbishments, with a network of around 90 franchisees across the UK. As part of the Neighbourly family, Dream Doors is committed to delivering exceptional service and helping customers enhance their homes with confidence.

PURPOSE OF THE ROLE

To deliver first-class administrative and customer service support to our franchise network, ensuring a smooth customer journey – from logging sales and processing orders to liaising with suppliers.

KEY RESPONSIBILITIES

• Log and track turnover; match customer contracts to goods orders.
• Approve orders, resolve queries, make amendments and obtain supplier quotations.
• Process daily orders once payment is received and raise purchase orders.
• Provide estimated delivery dates and dispatch confirmations.
• Carry out credit control to ensure goods orders are processed within 28 days of sale.
• Record damaged/missing items and maintain daily logs.
• Log completion certificates.
• Send Checkatrade cards to customers.
• Handle customer complaints and general phone queries.
• Order flowers and gifts for the network when requires.
• Issue franchise agreements.
• Arrange conference facilities for training days and meetings.
• Undertake any other reasonable duties within capability.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

• Previous administration experience
• Basic financial administration desirable
• Confident using Microsoft Office
• CRM experience beneficial

SKILLS / KNOWLEDGE:

• Strong communication and relationship-building skills
• Excellent customer service
• Highly organised with strong time-management skills
• Professional, calm telephone manner

BEHAVIOURS

• High attention to detail
• Able to work independently and as part of a team
• Deadline-driven and self-motivated with a willingness to learn

INCLUSIVITY STATEMENT

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand: