Sales Administrator

Aka Recruitment are excited to be working with a fantastic client of ours to bring you this exciting Sales Administrator position on a Full time basis, based in Cleckheaton. Working as part of a busy and supportive Sales Admin team, you will play a key role in managing customer orders from initial sales handover through to delivery and invoicing. The role requires excellent organisation, attention to detail and the ability to manage multiple priorities, with part-time or flexible hours also considered depending on availability. The salary for this role is £26,000–£29,000, depending on experience.

Job Duties Include:

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  Process customer orders from sales, including raising sales orders, sending artwork and order confirmations to clients and raising purchase orders

  
  


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  Manage the artwork approval process, liaising between customers, internal artwork teams and suppliers

  
  


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  Liaise with suppliers throughout production, monitoring order progress, costs and delivery dates

  
  


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  Proactively chase deliveries and keep customers informed of progress, delays or changes

  
  


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  Deal with customer queries and complaints, working with suppliers and internal teams to find effective solutions

  
  


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  Support fulfilment and split delivery orders, ensuring the warehouse has all necessary information

  
  


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  Manage overseas orders, including basic customs and shipping requirements and liaising with couriers when required

  
  


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  Process order amendments accurately, including changes to products, costs and selling prices

  
  


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  Identify and resolve issues proactively, ensuring orders remain on track

  
  


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  Invoice completed orders accurately and efficiently

  
  


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  Maintain clear and accurate records throughout the order process

  
  


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  Provide general administrative support to the wider Sales team as required

  
  

Requirements:

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  Previous experience within a Sales Administration, Customer Service or Order Processing role

  
  


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  Highly organised with excellent attention to detail

  
  


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  Ability to prioritise urgent orders and manage multiple deadlines effectively

  
  


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  Strong communication skills with the confidence to liaise with customers, suppliers and colleagues by telephone and email

  
  


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  Calm and resilient when dealing with pressure, urgent issues and challenging situations

  
  


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  Proactive approach with the ability to investigate problems and find practical solutions

  
  


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  Strong team player who takes ownership and responsibility for their workload

  
  


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  Confident using IT systems and able to learn new systems and processes quickly

  
  


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  Excellent time management and organisational skills

  
  


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  Professional and customer-focused approach

  
  

Reasons to Apply:

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  Opportunity to join a successful and supportive team

  
  


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  Competitive salary and benefits package

  
  


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  Full-time position with part-time and flexible hours considered

  
  


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  Private healthcare and pension scheme

  
  


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  Company parking

  
  


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  Rebate scheme

  
  


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  Team building days

  
  


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  Varied role with responsibility for the full customer order process

  
  


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  Excellent opportunity to develop your administration and customer service experience

  
  

This is an excellent opportunity for an experienced Sales Administrator looking for their next challenge within a busy and supportive team environment. To apply for this role please send your CV in confidence to us here at Aka Recruitment, job reference for this role is Aka3872.