Sales Administrator / Order Processor

Your new company
My client, a leading pharmaceutical organisation based in Widnes, is seeking a professional Sales Administrator/Order Processor to join their team on a permanent basis.
You will be joining a small and friendly team.

Your new role
The position is being offered full-time Monday to Friday with working hours of 09.00am until 17.30pm.
Please note that this role is fully based on site.
You will be required to support the smooth processing of customer orders from initial receipt through to delivery. This is a varied position combining sales order processing, customer service, transport coordination, stock and shelf-life monitoring, forecasting and administration. The successful candidate will act as an important link between customers and internal departments, ensuring orders are processed accurately, deliveries are coordinated effectively and customers receive a high standard of service.
Some of your duties will include but not limited to.
Receive and process customer orders accurately and efficiently.
Create Sales Orders and process all relevant information using Solvitt software.
Coordinate with external hauliers to arrange transport and ensure customer orders are delivered within agreed timescales.
Liaise directly with customers, providing ongoing support regarding orders, deliveries, availability and general enquiries.
Provide a professional and responsive Customer Service function, ensuring queries and issues are dealt with promptly.
Work closely with the Quality Assurance (QA) team regarding batch and product release, ensuring products are approved prior to dispatch where required.
Check transport and haulier invoices for accuracy before approving or submitting them for payment.
Take responsibility for maintaining and monitoring forecasts for individual customer accounts.
Review product shelf life on a weekly basis, identifying potential issues and reporting these to the Line Manager and QA team.
Maintain accurate customer, order and delivery information within internal systems.
Liaise effectively with internal departments to ensure customers receive accurate and timely information.
Maintain appropriate documentation and administrative records.
Complete general administrative duties to support the wider team and day-to-day operation of the business.
What you'll need to succeed
Previous experience in sales order processing, customer service, logistics, supply chain or commercial administration.
Experience handling customer orders from receipt through to delivery.
Strong customer service and communication skills, with confidence in liaising directly with customers.
Experience coordinating deliveries with hauliers or third-party transport providers.

What you'll get in return
Small and friendly team
Free Parking
Progression opportunities

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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