Sales Administrator - Transport

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

About Us:At Smiths, we are a family-owned business with a proud history in the tipper transport industry. Our commitment to quality service and strong relationships with our customers has driven our success for over 30 years. We are looking for a motivated Sales Administrator to join our close-knit team and help us continue to grow.

Job Purpose: To handle sales enquiries both internal and external via email and over the phone, along with dealing with customer queries. Ensuring that incoming phone calls and emails are responded to in a professional and timely manner. Work closely with the department’s Logistics Co-ordinator to ensure that customer requirements are always met. 

Hours: 7am-5pm Monday-Friday & Saturdays currently 1 in 7 8am-12pm 

Salary: £32,000 

Responsibilities for the job role:

• Engage with customers on incoming sales enquiries either by telephone or email.
• Handle customer enquiries relating to invoicing.
• Take ownership of the divisions email inbox to deal with enquiries and queries.
• Work towards and achieve targeted KPI’s.
• Assist the team in market research and commercial decision making.
• Advise customers on requirements including construction materials and site removals.
• Confidently quote rates and vehicle availabilities.
• Create customer sales on the division’s digital platform taking all relevant details.
• Create proforma invoices for customers wanting to pay by transfer
• Take credit card payments from non-account customers.
• Liaising with external bodies in relation to material reports.
• Communicate with the rest of the team in a professional manner. 

What can we offer you?

• Life Assurance Scheme
• Free on-site Parking
• Corporate gym membership discount
• Annual Salary Review 
• Employee discount (50% on Skip Hire, other discounts on group services)
• Progression opportunities
• 24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.