Sales Administrator/Customer Services

Are you an organised and proactive administrator with a knack for customer service? Our client, a well-established manufacturing business based near Bishop Auckland, is looking for a Sales Administrator to join their team and support the external sales function.

This is a fantastic opportunity to work in a fast-paced environment where communication, attention to detail, and strong organisational skills are key. The successful candidate will play a vital role in ensuring the smooth handling of customer orders and maintaining excellent relationships across both internal and external teams.

Key Responsibilities:

• Liaise with customers and sales representatives to process and progress orders efficiently.

• Manage the end-to-end internal sales process, from receiving and checking orders to confirming delivery details with customers.

• Handle customer enquiries, ensuring timely and accurate responses.

• Process sales orders received via telephone, email, and through external sales reps.

• Cross-check order details and liaise with other departments where necessary.

• Monitor and manage customer stock levels, handling call-off orders and replenishing stock when required.

• Raise purchase orders for board and tooling needed for production.

Key Skills & Attributes:

• Strong communication skills - both verbal and written

• High level of attention to detail

• Ability to manage multiple priorities and work to deadlines

• Confident and assertive when needed, with a professional and customer-focused approach

This is a hands-on role within a busy manufacturing environment, ideal for someone who enjoys variety and thrives under pressure.