Sales and Customer Care Advisor

Sales and Customer Care Advisor

Salary £27,000

Monday - Friday 08:00-17:00pm (to include a 45-minute un-paid lunch break daily)

25 days Holidays + stats days (25 to include 3-4 for the period of the Christmas break when we are closed)

Reports to: Internal Sales Manager

Are you passionate about delivering first-class customer service? Do you thrive in a fast-paced environment where attention to detail and relationship-building are key? If so, we have an exciting opportunity for you!

Your Role:

As a Sales and Customer Care Advisor, you will be at the heart of our sales operations, ensuring every quote and order is handled with precision and care. From the moment a customer reaches out to the final delivery, you’ll be instrumental in providing a seamless experience, building trust, and exceeding expectations.

What You’ll Be Doing:

• Processing customer quotes and orders efficiently via email, phone, and web platforms.
• Upselling and cross-selling to maximize sales potential and provide customers with the best solutions.
• Handling customer inquiries, offering expert product knowledge, and ensuring a positive experience.
• Following up on quotes, ensuring conversions, and maintaining strong relationships.
• Supervising inbox activity and ensuring all customer communications are addressed promptly.
• Collaborating with internal teams (Warehouse, Logistics, Finance, Sales, and Purchasing) to ensure smooth operations.
• Escalating issues proactively, always striving for quick resolutions.
• Meeting KPIs and service level agreements (SLAs) to uphold our high standards.
• Ensuring order accuracy, meeting deadlines, and contributing to a high quote conversion rate.
• Delivering outstanding customer service, getting to know customers on a personal level, and making them feel valued.

What We’re Looking For:

• A positive, customer-focused attitude with a passion for delivering service excellence.
• A confident communicator who enjoys engaging with people and building relationships.
• A multitasker with strong attention to detail and the ability to work under pressure.
• A team player who thrives in a dynamic, collaborative environment.
• Someone who takes pride in their work, always striving to exceed expectations.
• Someone who is confident to discuss products with customers and potentially upsell products to customers, however the role does not require you to phone and sell products to customers.

Why Join Us?

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• A fun, supportive team culture where your efforts are valued.
• The chance to make a real impact on the customer experience and company success.

If you’re ready to take your career to the next level and be part of a team that values excellence, apply now! We’d love to hear from you.