Sales and Customer Service Administrator

Sales and Customer Service Administrator
Salary DOE
Monday to Friday, 10:00-15:00
3 days office based, 2 days remote
Permanent, Part-time
 
On behalf of our client based just outside of Newmarket, we are searching for a part-time Sales and Customer Service Administrator to join their small, but very welcoming team based in their head office. The successful candidate will be able to multitask, have great initiative, have an excellent telephone manner and will have previous experience within Sales/Customer service based positions. Experience within content creation and handling social media pages would be preferrable. Due to the location of the role, a driver’s licence and access to your own vehicle will be required. 
 
Main duties and responsibilities:

• Provide excellent customer service at all times
• Handle questions and queries from clients/customers via email and online chat box via website- carry out Teams/Zoom calls where necessary
• Handle social media pages and develop brand awareness
• Responsible for content creation and developing customer engagement, collaborating with all sites and departments where necessary
• Provide administrative and operational support to Management
• Logging sales data and bookings, and entering information into in house CRM system
• Maintaining accurate customer records, raising invoices, and managing sales documentation
• General administrative duties
• Responsible for providing holiday cover where required
• Responsible for providing After-sales support 

 
Key Skills and attributes:

• Excellent customer service skills
• Ability to use own initiative and multitask
• Excellent time management skills
• Previous experience within a similar role
• Previous experience within social media management or handling content creation
• Excellent telephone manner
• Personable and approachable

If you are interested in this position, please apply with a current CV or contact the Bury St Edmunds office for more information.