Sales & Customer Service Administrator

Job Title: Sales & Customer Service Administrator

Location & Hours
Wincanton (onsite)
37 hours per week: Mon-Thurs 9:00am-5:30pm; Fri 9:00am-5:00pm (1 hour lunch each day)

Salary & Benefits
£26,000-£28,000 per annum (depending on skills, experience and responsibilities), plus:

Quarterly profit-related bonus scheme

7.5% employer pension contribution (via salary sacrifice)

25 days holiday + bank holidays

Death in Service (after 6 months)

Eye care support and flu vaccinations

Onsite parking

Cycle to Work scheme

Company events

About Us
We're recruiting on behalf of a family-owned manufacturing business based in Wincanton. They're looking for an enthusiastic, customer-focused administrator to join their friendly Sales Office team, supporting customers and internal colleagues to ensure orders are processed accurately and delivered on time.

Role & Responsibilities

Process customer orders accurately and efficiently using business systems

Prepare quotations and follow up where appropriate

Respond to customer enquiries by phone and email, providing professional support

Advise customers on product selection, availability, pricing and delivery schedules

Keep customers informed of changes to orders (pricing, lead times, delivery updates)

Direct enquiries to the right colleague when specialist technical support is required

Support Area Sales Managers and Key Account customers to deliver an excellent experience

Maintain accurate customer records and contribute to smooth day-to-day Sales Office operations

General office administration and filing

Work collaboratively across the business to support quality standards, procedures and Health & Safety

Essential Skills & Experience

Experience in customer service, sales administration or office administration

Excellent written and verbal communication skills and a professional telephone manner

Strong organisation skills with high attention to detail and accurate data entry

Ability to prioritise, manage multiple tasks, and work to deadlines

Good IT skills, including Microsoft Office

Positive, proactive, flexible approach; able to work independently and as part of a team

How to Apply
Apply with your CV (and a short cover note if you wish) outlining your relevant experience and your availability to start.

We welcome applications from all backgrounds and are committed to equal opportunity and fair, inclusive recruitment
Only candidates based in UK and eligible to work in UK are allowed