Sales and Customer Service Administrator

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour.
Sales and Customer Service Administrator required for the UK's leading and award-winning Kitchen makeover company. We specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.
We also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated
Due to our continued growth and success, we are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch
THE ROLE
As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
Gathering full customer requirements, what they are looking to achieved & their expected spend level.
Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
Helping customer choose colours, styles etc.
Taking phone calls from potential and existing customers as well as suppliers
Following up internet and email enquiries
You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
Ensuring the showroom is always clean and tidy
This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
Hours include alternate Saturdays and additional holiday /sickness cover when required
MUST BE ABLE TO WORK SATURDAYS
Working as a part of a small team, helping out in all departments as business dictates
You will be working from the Thatcham Branch, on the A4.
THE PERSON
The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
A friendly disposition and ability to engage customers is essential
Enthusiasm for and a strong interest in home improvements
The successful candidate must be able to work independently, often looking after the showroom on your own.
Confident & able to convert a customer enquiry into a lead or home/showroom appointment
Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
You MUST have excellent customer service skills with great customer facing skills
Hands on and happy to help within all departments
Live within a commutable distance to the Thatcham Branch
THE PACKAGE
Salary £12:50 per hour
28 days holiday pro rata
Free uniform
Pension Scheme
Staff Discounts
Part Time
SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham) - PART TIME – SALARY £12.50 per hour.

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