Sales and Customer Service Administrator - Positive Work Culture

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham)  - PART TIME – SALARY £12.50 per hour.

Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company.  We specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

We also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

Due to our continued growth and success, we are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch

THE ROLE

• As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
• Gathering full customer requirements, what they are looking to achieved & their expected spend level.
• Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
• You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.
• Helping customer choose colours, styles etc.
• Taking phone calls from potential and existing customers as well as suppliers
• Following up internet and email enquiries
• You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
• Ensuring the showroom is always clean and tidy
• This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
• Hours include alternate Saturdays and additional holiday /sickness cover when required
• MUST BE ABLE TO WORK SATURDAYS
• Working as a part of a small team, helping out in all departments as business dictates
• You will be working from the Thatcham Branch, on the A4.

THE PERSON

• The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.
• It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
• A friendly disposition and ability to engage customers is essential
• Enthusiasm for and a strong interest in home improvements
• The successful candidate must be able to work independently, often looking after the showroom on your own.
• Confident & able to convert a customer enquiry into a lead or home/showroom appointment
• Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
• You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
• You MUST have excellent customer service skills with great customer facing skills
• Hands on and happy to help within all departments
• Live within a commutable distance to the Thatcham Branch

THE PACKAGE

• Salary £12:50 per hour
• 28 days holiday pro rata
• Free uniform
• Pension Scheme
• Staff Discounts
• Part Time

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham)  - PART TIME – SALARY £12.50 per hour.