Sales and Customer Service Apprenticeship Trainer

Provide excellent teaching and learning sessions for Level 2 and 3 Customer Service and Level 4 Sales Executive apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.

Role responsibilities and requirements:

• To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programmeboth face to face and remote, 1-2-1 and in groups when required.
• Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.
• Complete and use initial assessment results to ensure learning needs are met.
• Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
• Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
• To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.
• Provide thorough feedback to employers and learners during reviews on progress.
• Seek feedback from learners on learning support materials to review and improve the service and learning experience.
• Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
• Act on feedback from teaching observations, employers, peers, or other review processes.
• Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
• To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
• Provide impartial advice and guidance to all learners to support progression.
• Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
• Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
• Use a variety of delivery methods that will stimulate learning appropriate to learner needs.

• Deliver additional sessions and one to one support where required to ensure all learners can succeed.
• Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
• Complete weekly update meetings and monthly caseload reports.
• Deliver against internal standards, systems and procedures and involvement in internal audit programme.
• Contribute to external audits from awarding organisations and funders.
• Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
• Provide a high level of customer service to all learners and parties contacting the business.
• Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
• Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA
• Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
• Experience of unsupervised working and using own initiative.
• Experience of online learning and assessment platforms.
• The ability to work in a target orientated environment and achieve required measures of success and quality.
• Understand different learning styles and how to differentiate through various teaching methods.
• Be able to motivate self and learners.
• Be willing to work flexible hours and locations as required, be committed and enthusiastic.
• Excellent organisational, IT and administrative skills
• Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)