Sales and Customer Service Executive

What’s in it for you?

• Competitive salary (£24,000-£29,000 depending on experience)
• Bonus scheme
• 25 days annual leave plus bank holidays
• Early finish every Friday
• Company pension 7% (subject to eligibility)
• Join a growing, supportive team in a niche industrial sector
• Monday - Thursday 8.30am to 4.30pm, Friday 8.30am to 2.00pm.

About the Company
A well-established manufacturer and distributor of industrial lubrication products and equipment is expanding its team. This is an exciting opportunity to join a business known for its innovation, product quality, and customer-first approach, supplying industries across the UK and beyond.

About the Role
As a Sales & Customer Service Executive, you will play a vital role in supporting existing customers while helping to grow new business. This is a fast-paced, varied position combining account management, lead generation, and day-to-day sales support. You will work closely with the internal team and external clients, providing product advice, quotations, and processing orders.

What you’ll be doing
Sales:

• Building strong relationships with existing clients to maximise repeat business
• Researching and identifying potential new customers
• Presenting product solutions and benefits clearly and confidently
• Sourcing bespoke products and pricing from suppliers
• Tracking and following up on all open quotations

Customer Service:

• Processing customer orders and quotations efficiently
• Responding to enquiries with accurate product/service information
• Handling complaints and resolving issues professionally
• Maintaining accurate records and using the CRM system daily

What we’re looking for

• 2-5 years’ experience in a sales or customer-facing role (ideally within industrial or engineering sectors)
• Experience using Sage 50 (essential)
• Proficiency in Microsoft Office
• A valid UK driving licence
• Excellent communication and organisational skills
• Motivated, proactive, organised and customer-focused
• Knowledge of lubricants or lubrication equipment is a bonus but not essential

Apply to Fran today by sending your CV and a brief cover letter outlining why you’d be a great fit!

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