Sales and Customer Support Administrator

Our client, a well-established and growing business based in the heart of Henley-on-Thames, is currently seeking a confident and highly organised Sales and Customer Support Administrator to join their friendly and professional team.

The successful candidate will play a key role in supporting the commercial sales function, ensuring the smooth processing of orders and providing outstanding customer service. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities.

Key Responsibilities:

• Supporting the commercial team by receiving, processing, and tracking sales orders placed online, via phone, or email.

• Handling customer enquiries, resolving any issues, and delivering exceptional after-sales support.

• Maintaining accurate and up-to-date customer and sales records, as well as managing databases and reporting systems.

• Preparing and issuing sales invoices.

• Producing regular sales reports and providing data analysis to support business decisions.

• Communicating effectively with customers, suppliers, and internal teams.

• Providing general administrative assistance and undertaking ad-hoc tasks as required.

Key Requirements:

• Previous experience in a similar sales support or administrative role.

• Proficiency with Salesforce and Microsoft Office.

• Comfortable using Apple/Mac systems.

• Excellent organisational skills with a strong attention to detail.

• Outstanding written and verbal communication abilities.

• Ability to work efficiently under pressure and prioritise a varied workload.

This is an excellent opportunity to join a dynamic and supportive team within a thriving business located in central Henley-on-Thames.