Sales & Move Coordinator

RELOcruitment are excited to be partnering with a leading removals and storage company to find a Sales & Move Coordinator to join their dynamic team.

This is a fantastic opportunity for an organised and customer-focused individual looking to take on a pivotal role in providing exceptional service to domestic customers.

As Sales & Move Coordinator, you will be the key link between sales, operations, crew members, agents, and the moving client, ensuring seamless communication and high-quality service delivery throughout the entire moving process.

You will manage customer enquiries, coordinate the logistics of moves, and deliver a positive customer experience while adhering to operational standards.

This is a full-time, permanent position, Monday to Friday. After completing training, you'll have the option to work in a hybrid capacity.

Key Responsibilities:

Sales Coordination:

• Handle initial enquiries via email, phone, or in person, and follow up on marketing-driven leads.
• Act as the primary contact for customers, managing quotes, pricing revisions, and move plans.
• Manage the surveyor’s diary, schedule appointments, and create accurate customer quotations.
• Address customer queries and identify upselling opportunities to optimise sales.
• Provide pricing and quotations for non-surveyed UK sales-related enquiries.

Move Coordination:

• Ensure accurate data entry and documentation management in the Moveware system.
• Process new move/relocation bookings and ensure customer queries are handled efficiently.
• Coordinate with operations for timely and accurate booking administration.
• Assist customers with pre-move preparations, including required documentation and guidance.
• Negotiate rates with shipping companies and third-party suppliers as needed.
• Oversee the move process, liaising with crew, hauliers, and other stakeholders to ensure smooth operations.
• Maintain proactive communication with customers regarding shipment status and any changes.
• Resolve customer complaints and guide them through the claims process if required.

Customer Service & Quality:

• Understand job requirements, timescales, and handling needs for each move.
• Coordinate with the crew and operations team to address customer concerns.
• Report and escalate any customer service issues to the Compliance & Health and Safety Manager.
• Ensure compliance with company quality standards and procedures, with a focus on maintaining the highest service levels.

Teamwork:

• Provide cover for team members as needed and support colleagues with more experience.
• Foster a positive team environment based on communication and shared learning.
• Collaborate with crew members to proactively address operational issues and streamline processes.

Communication & Administration:

• Maintain accurate records in Moveware and complete paperwork efficiently.
• Communicate professionally with employees, customers, and external partners.
• Ensure proactive communication with customers throughout their move.
• Adhere to the 3-call process (acceptance, pre-move, and move day calls).
• Meet deadlines and demonstrate accountability in communication-related tasks.

General Duties:

• Ensure work is carried out to required standards in line with BAR and FIDI/FAIM Quality Systems.
• Maintain confidentiality of customer data and comply with company policies.
• Take part in performance management and development activities as required.

Skills & Experience:

• Proven ability to effectively communicate and manage customer relationships.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• A proactive, positive attitude with excellent attention to detail.
• Experience working in a fast-paced, customer-focused environment.
• Proficiency in IT and experience with systems like Moveware is advantageous.
• Ability to problem-solve and take initiative in a customer service context.
• A team player who fosters a collaborative and supportive environment.