Sales & Service Performance Lead

Sales & Service Performance Lead
LE7 - Leicester
£35,000
Full time Hybrid
M - F: 08.30 - 17.00

The Professional Services team at SF Recruitment are looking for a Sales and Service Performance Lead, someone who thrives in a busy environment and enjoys making sure everything behind the scenes runs smoothly. This isn’t a traditional “hands-on management” role – instead, you’ll be the person keeping the engine running, using data, dashboards and planning to make sure the team are working at full capacity.

What you’ll be doing:

• Monitoring dashboards and data to spot trends, track performance and feedback to the team.

• Planning workloads, rotas and resources so the team can focus on delivering.

• Supporting with training schedules and ongoing coaching alongside the manager.

• Carrying out quality checks and helping with escalations where needed.

• Feeding insights back to leadership to improve performance and service.

What we’re looking for:

• Experience in a fast-paced, telephone-based or customer service environment.

• Someone who’s comfortable with data, reporting and dashboards.

• Organised, adaptable and able to keep on top of moving parts.

• Coaching or team support experience is ideal.

• Salesforce knowledge would be a big advantage.

You’ll play a key role in keeping things running at their best, making sure the team are set up for success every day. It’s a great opportunity to use your skills to influence performance without directly managing people.

Interested? Apply now with your up to date CV and let’s have a chat!