Sales & Technical Support Engineer

Sales & Technical Support Engineer

** £26,000 - £28,000 ** Pension ** 24 days per annum ** Free Car Parking

This role is responsible for providing technical support and advice to customers and internal staff. Following training, the successful applicant shall gain an in-depth knowledge of the company’s products, how they operate, how they are applied and maintained.

Job Specifications:

• Travel to sites to advise on installation or to assist Sales with equipment selection.
• Provide onsite technical assistance and support to our installation and service teams.
• Identifying opportunities for new equipment and planned maintenance.

• Recording the initial enquiry and provide technical support to customers
• Liaise with manufacturers to provide technical support to customers and Field Engineers
• Go to manufacturers for technical training
• Preparing and issuing quotations in a prompt, accurate and timely manner
• Following up quotations and responding to queries for new equipment.
• Become the technical resource for the sales team in the selection of sensors, water treatment and other accessory items
• Updating customer account details on Sage in response to approved credit accounts
• Attend trade shows where the company is exhibiting to work the trade stand
• Create marketing case studies and reference projects with the marketing team
• Contact potential customers to promote solutions and products
• Work to achieve a sales target and to increase company sales
• Regularly meet with the Sales Manager to review sales and projects working on
• Maintain and develop customer long term relationships
• Identify and develop all commercial opportunities for both equipment, planned maintenance and spare parts

Person Specification:

• Time management and organisational skills.
• Good working knowledge of MS Office and Sage
• Apply your knowledge and experience to unfamiliar technical or operational situations and deliver practicable, workable, and effective solutions.
• Provide cover for other members of staff during holidays and absences.
• Be capable of problem solving both technically and operationally to meet the needs of the business.
• Promote our products and services over the phone and on-site during service visits.
• Communicate well both verbally and in writing.

Additional Information:

• Based in Leatherhead
• £26,000 - £28,000
• Company bonus
• Pension
• 24 days per annum
• Free Car Parking

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.