Sales Assistant

Sales Assistant Job Spec

Millers Music was formed in 1856 and is one of the oldest piano businesses in the UK. Across our rich history, we have built an enviable reputation locally as the destination for musical instruments and pianos.

An exciting opportunity has opened up to be part of our Showroom Sales team as we continue to grow and develop our business. We are looking for an enthusiastic, energetic individual who can be trusted to consistently deliver results with a passion for quality salesmanship, building long-lasting customer relationships that truly change people’s lives. Working in the music industry we are afforded the most incredible opportunities, where we meet some truly astounding and inspiring clients and industry partners.

In this role you will be given full support and training of all our sales and customer service processes. Whoever is successful will gain great experience not only in the music industry but also in valuable skills such as sales management, customer service, and communication skills. This is a fantastic career opportunity either for those looking to develop a sales career or somebody with previous sales experience and a passion for music who transfer these skills to our business.

Closing date 5:00pm on Friday 5th September. No agencies please.

Full role specification below.

ROLE SPECIFICATION:

Sales Assistant

Reports to:
Showroom Manager Manager

Location:
Cambridge Showroom

Hours/Type:
Full time, Permanent, 37.5 Hours including Saturdays.
Pay: Basic Salary £25,000-27,500 with Opportunity to Earn £35,000+

Purpose of role:

• To drive sales and consistently deliver targets by managing customer enquiries, completing demonstrations and building valuable relationships.
  
  

Key Responsibilities:

• Responding quickly to initial enquiries, building trust whilst guiding customers through our qualification and sales process to successful completion.


• To understand concepts around piano manufacturing and articulate this effectively to customers.


• Conducting daily calls and emails to target opportunities and leads


• Conducting demonstrations of pianos to agreed guidelines, adjusting to suit customer requirements and/or overcome potential objections.


• Managing customer post sale through pre-delivery to after-sales, providing the highest levels of service at all stages ensuring excellent reviews and referrals


• Ensuring the showroom is maintained to a high standard, instruments are prepared for demonstrations.


• Feeding back potential sales and marketing opportunities for consideration and discussion.


• Ensuring all company procedures and policies are followed in a timely manner, raising improvements and supporting implementation when required.
  
  

Education & Qualification:

• Educated to A-level or equivalent by experience
  
  

Knowledge & Experience

Essential

• Enthusiasm for and interest in music


• Piano player to an intermediate level
  
  

Desirable

• Previous experience in a retail or sales role
  
  

Skills:

• The ability to retain a variety of product concepts and technical information


• Excellent communication skills


• Excellent written communication


• Strong IT skills, full training will be given but you will be expected to operate a variety of different systems. 


• The ability to undertake self-research online.
  
  

Personal Qualities

• Results-orientated: Takes personal responsibility and ownership for understanding and delivering results


• Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied


• Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships.


• Trustworthiness: You are a reliable team member, delivering what you promise.


• Resourcefulness: Ability to analyse situations and solve issues especially in the interest of customers


• Focus: Makes time to complete quality work


• Data-driven: Collects data, treating it as the valuable asset it is. Uses data and analysis to make better decisions


• Selflessness: Puts the needs of the business before yourself. Helps others in the team.
  
  

Key Relationships with:

• Sales Team


• Marketing Team


• Local key influencers including teachers
  
  

Compensation and details of Employment

• Basic salary commensurate with skills and experience in the range of £25,000-27,500 with performance bonuses to OTE of +£35,000


• Hours 37.5 per week with flexibility to meet customer demand. Including Saturdays.


• 20 days holiday a year plus Bank Holidays (pro rata)