Sales Associate - Harrods

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As an ambassador for Alaia in London, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our maison and ultimately ensuring an exceptional customer experience, whilst achieving sales targets. A key focus for the team is CRM activity and cultivating a loyal client-base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book.

Working within the flagship boutique, KPI’s & sales targets are of the upmost significance. Having the ability to work both individually and as a team will be of great importance when trying to achieve sales within a competitive retail environment. We require individuals who are passionate and curious about our maison; reflecting the Alaia attitude and acting as an exemplary brand ambassador every day. You will be expected to become an expert in your field – sharing this knowledge with both your clients as well as the rest of your team.

• Reaching weekly / monthly store targets with the team

• Increasing average basket in quantity and value (UPT, VPT)

• Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio

• Establishes action plans and strategies to increase and develop their client base, upgrade high potentials and regain lost clients

• Participates in client events as well as high ticket client events

• Representing the highest standards and promoting ALAÏA’s name and image

• Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards

• Developing the client book and updating the client database and reinforcing clientele relationships with consistent follow up

• Developing client loyalty through excellent service and treatment

• Taking part actively in team meetings, events, regular inventory counts and all daily operations as required

• Respecting and ensuring the highest standards of Visual Merchandising

• Ensuring the Boutique is kept tidy, clean and welcoming at all times  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You will play an essential part in the smooth running of our boutique and a seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills. We are looking for individuals who are naturally proactive and take initiative. Often our boutique can be quiet and operate significantly on a private appointment basis, so having a hands-on and hard-working approach is key.

The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects.

HOW DO WE KEEP YOU SMILING?

As a significant member of the Alaia community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the HR Manager

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