Sales Consultant

Our brand new retirement community in Chester is putting wellbeing, independence and freedom first, offering state-of-art facilities in a beautifully-renovated residence. We are recruiting a Sales Consultant who will be responsible for the delivery of an exceptional customer journey from start to finish.

Key Responsibilities:

• Plan, organise and direct sales and rental activities for the development. This involves, but not limited to:
• Effective lead management being the first point of contact for all sales/rental calls.
• Efficiently use and maintain the CRM system to an excellent standard, to thoroughly qualify and register prospect ensuring GDPR requirements are met.
• Keeping on top of CRM tasks and re-trawls where necessary
• Responding promptly to all telephone calls/emails/in person enquiries from all referral sources.
• Maintain and manage accurate and up to date file notes for all properties/enquiries
• Regular and accurate customer liaison delivering milestone updates/recommendations/solutions
• Proactively supporting pre-launch events, open days, and marketing events
• Actively promote the development/ lifestyle/community/properties skilfully negotiating offers
• Agreeing sales and taking the buyer through the journey with regular contact and introduction to community staff and other owners
• To ensure a smooth completion and handover, including the preparation of the unit/completion gift preparation/customer arrival/key handover and actual move in, always being mindful of Customer experience
• Handover of key resident requirements to the community (Village Manager and team) in terms of onsite community facilities and amenities.
• Networking with the community and local groups to build relationships and increase awareness of our developments facilities and amenities through participation in outside events, professional groups and wider community involvement
• Ensure Arco selling rules are complied with

• A preference for relevant experience in new homes sales/rentals
• Full driving licence
• Demonstrable history of achieving or exceeding set KPIs
• Experience working with CRM systems
• Experience of extended sales cycle environments
• Experience of off plan selling
• Excellent verbal and written customer service skills
• Exemplary interpersonal skills ability to build trusting relationships to deliver outcomes
• Proactive and entrepreneurial mindset ability to self-start, use own initiative, multi-task and work across teams in a fast-paced environment
• Positive attitude ability to work effectively across functions within a new development environment
• Results orientated ability to deliver results whilst working in a highly independent environment
• Superb negotiation skills
• Determination, flexibility and enthusiasm

• Pension Scheme
• Enhanced Annual Leave
• Enhanced Maternity/Paternity/Adoption
• Life Assurance
• Annual Birthday Leave
• Employee Assistance Programme
• Reward Schemes
• Discounts on a number of retailers
• Learning and Development Opportunities
• Volunteering and Wellbeing days
• Plus much more