Sales Coordinator

Location: Stoke-On-Trent

Working Hours:

• Monday - Thursday: 8:00 AM - 5:00 PM and Fridays 8:00 AM - 4:00 PM

To provide effective sales coordination and business administration support to ensure the smooth and efficient running of the Stoke-On-Trent branch. Responsibilities include processing customer orders/enquiries, purchasing stock items, liaising with internal departments (credit control, product availability, delivery coordination), providing customer service, and performing general office duties. The role also involves identifying and developing business opportunities in coordination with the Branch Manager and Regional Business Development Manager.

• Uphold and promote company values and principles at all times.

• Accurately process customer orders and enquiries, ensuring high levels of customer satisfaction.

• Purchase stock items from internal/external suppliers according to purchasing guidelines.

• Coordinate stock transfers with other branches, minimizing unnecessary movements.

• Quote and recover transport costs using internal and external transport options.

• Manage customer delivery schedules to ensure cost-effective and timely delivery.

• Provide updates to customers regarding delivery status, shortages, and completions.

• Monitor low stock items and work with the Branch Manager to maintain stock levels.

• Perform daily administrative duties including dispatching, filing, updating shipment info, and following up on quotations.

• Complete month-end procedures in a timely manner to support accurate accounts reporting.

• Handle trade counter payments accurately and in compliance with procedures.

• Utilize the internal computer system effectively for order and sales processing.

• Participate in stock counts and annual stock take activities.

• Assist in training new staff on procedures, systems, products, and services.

• Adhere to all company policies, including those on ethics, equality, grievance, and social media.

• Carry out any additional duties necessary for the efficient operation of the branch.

• Experience in the HVAC industry

• Background in a similar sales/administrative role

• Computer literacy

• Strong communication skills (verbal and written)

• Strong organizational skills

• Team player with the ability to work independently

• Proactive, accurate, flexible, and eager to learn

• Self-motivated

• NVQ Level 2 in Business Administration or Customer Service

• Industry/product knowledge

• Additional training such as Emergency First Aid at Work or Fire Warden (preferred but not essential)

• Proficient in Microsoft Office (Excel, Word, Outlook, Explorer)

• Experience with Microsoft AX system (preferred)

If you’re a motivated and detail-oriented individual with strong sales coordination skills, we’d love to hear from you. Apply now to join a dynamic and supportive team in a fast-paced branch environment!