Sales Coordinator

• Process customer orders, acknowledge them promptly, and keep customers informed about the shipping dates and any updates.
• Handle direct customer inquiries via phone, email, or web, and escalate complex issues to relevant teams as necessary.
• Manage and process returns and credits as requested by customers.
• Conduct outbound customer service calls to ensure client satisfaction.
• Provide daily support to the sales team, ensuring timely and effective responses to queries and prioritising requests based on urgency and importance.
• Adhere to and help evaluate the Company’s standard operating procedures (SOPs) to ensure they remain effective.
• Collaborate professionally with colleagues, promoting a positive image of the Company and striving to deliver superior customer service.

• Confident and assertive telephone manner with the ability to handle customer queries and concerns effectively.
• Excellent attention to detail, ensuring all sales transactions meet customer needs and are processed accurately.
• Strong literacy and numeracy skills for professional and accurate administrative support.
• Experience working effectively in a team environment with a positive, can-do attitude.
• Ability to organise workload independently, work efficiently with minimal supervision, and maintain an organised workspace.
• Proficiency in MS Office software to support administrative functions.

• Bupa healthcare, pension, 25 days holiday + Bank Holiday, quarterly company social events.

To apply for the Sales Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.